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What is InboxOps?

InboxOps is a shared inbox and ticket management product. Your team connects one or more email mailboxes (Microsoft 365, Gmail). Incoming email is turned into tickets that you can triage, assign, reply to, and manage from a single web app.

Main features​

  • Shared inbox — One place to see and work on all customer conversations.
  • Tickets — Each conversation is a ticket with a human-readable number, status (e.g. open, pending, closed), assignee, priority, and tags.
  • Replies and internal notes — Reply to customers by email or add internal-only notes. Attach files to messages.
  • Mailboxes — Connect Microsoft 365 or Gmail via OAuth. Mail is ingested via the provider’s APIs; no need to expose passwords.
  • Customers and companies — Associate contacts with customers and companies for a simple CRM view.
  • Saved views — Save filter combinations (by status, assignee, tags, search) for one-click access.
  • Templates — Create and use email templates for common replies.
  • Automation rules — Automate status changes, assignments, and other actions based on conditions.
  • SLA & business hours — Define response and resolution targets and business hours.
  • Team & roles — Invite members and assign roles (admin, agent, viewer). Control who can change settings or only view.
  • API — Use the REST API and API keys to integrate with your own tools and workflows.

How it fits together​

You work in a workspace (one per team or company). Inside a workspace you have mailboxes, tickets, customers, companies, saved views, templates, automation rules, and SLA settings. All workspace-scoped API calls use the same workspace ID so data stays isolated.

For a concise list of concepts (workspace, ticket, status, assignee, etc.), see Core concepts. To get started in the UI, see Quickstart.