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Introduction

InboxOps is a shared inbox and ticket management product for teams. You connect mailboxes (Microsoft 365, Gmail), and incoming email becomes tickets that your team can triage, reply to, and manage in one place.

What you can do​

  • Unified inbox — See all conversations from one or more connected mailboxes in a single view.
  • Tickets — Each email thread is a ticket with status, assignee, priority, and tags. Reply, add internal notes, attach files, merge or split threads.
  • Customers & companies — Keep track of who you're talking to (CRM-style).
  • Saved views & filters — Save filter combinations (status, assignee, tags, search) for quick access.
  • Templates — Reusable email templates for faster replies.
  • Automation — Rules to automate status changes, assignments, and more.
  • SLA & business hours — Configure response and resolution targets.
  • API — Integrate with your tools using the REST API and API keys.

Who this documentation is for​

  • End users — Use the Getting started and Product sections to learn the UI and workflows.
  • Admins — Use Settings & administration and Configuration for workspace setup, team, domains, and environment.
  • Developers — Use the API reference for authentication, endpoints, and webhooks.

Next: What is InboxOps? and Core concepts.