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Saved views & filters

You can filter the Inbox ticket list by status, assignee, priority, tags, mailbox, and search text. Saved views store a filter combination so you can return to it with one click.

Filters​

  • In the Inbox, use the filter panel to set:
    • Status — One or more statuses (e.g. open, pending, closed).
    • Assignee — Filter by assigned user.
    • Priority — Filter by priority.
    • Tags — Include tickets that have any of the selected tags.
    • Mailbox — Restrict to tickets from a specific mailbox (if applicable).
    • Search — Full-text search over ticket content.
  • The ticket list updates as you change filters. The same parameters are supported in the API when listing tickets (GET .../tickets?status=open&assignee=...).

Saved views​

  • Save current view — Save the current filter combination with a name. You can mark one saved view as the default so it loads when you open the Inbox.
  • Open a saved view — Click a saved view in the sidebar or list to apply its filters immediately.
  • Edit or delete — Update the name or filters of a saved view, or delete it, from the UI or via the API.

API​

  • List saved views: GET .../saved-views
  • Get one: GET .../saved-views/:viewId
  • Create: POST .../saved-views (name, filters, isDefault)
  • Update: PATCH .../saved-views/:viewId
  • Delete: DELETE .../saved-views/:viewId

See API — Saved views for request/response details.