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Automation

Automation rules run when tickets match conditions. You define conditions (e.g. status, assignee, tags) and actions (e.g. set status, assign to user). Rules are workspace-scoped.

Managing rules​

  • Open Settings → Automation to list, create, edit, and delete rules.
  • Each rule has a name, conditions, and one or more actions. The UI guides you through selecting condition and action types.

API​

  • List: GET .../automation-rules
  • Get one: GET .../automation-rules/:ruleId
  • Create: POST .../automation-rules
  • Update: PUT .../automation-rules/:ruleId
  • Delete: DELETE .../automation-rules/:ruleId

Request/response shapes and examples: API — Workspace management.